FAQ

Terms & Conditions

Privacy Policy

Payment

Currently I am only accepting PayPal as method of payment, but that will hopefully change soon!

Returns & Shipping

This shop does not accept returns or exchanges, except when damaged or lost in the mail.

Lost or Damaged Products

If your order has not arrived 30 days after the purchase please contact me per email (mail[at]hannah-detterbeck.com) & if your order was damaged in the mail, please attach a photo of the product to the email*.

If your refund was approved, you will receive your money back to your original method of payment within 14 workdays. At this time, I cannot offer you a replacement of the product.

*Customized and digital products as-well as items that were on sale are exempt from being refunded at all.

Shipping & Delivery

Shipping to Germany: 1,60€ (for small items) & 4,55 € (for large items)

International Shipping: 3,70 €

Delivery Times

Germany: 3-5 days

Europe: 5-7 days

International: 7-10 days

(Please note that these dates can vary, especially during holiday season)

For additional questions please email: mail[at]hannah-detterbeck.com