For additional questions please email:
You can expect your order to ship out 3-7 days after ordering.
Delivery usually takes 1-3 weeks in Europe & around 4-8 weeks international (Please note that these dates can vary – I can’t predict or control how long the mailing process will take once I ship it out). If you want to order something as a gift make sure to plan in enough time for the goods to arrive!
These times also apply to all my mailed rewards on Patreon.
All shipping costs also include the cost for packaging materials (envelopes or flat mailers; cardboard and plastic sleeves for the original paintings).
This shop does not accept returns or exchanges.
If your order has not arrived 60 days (90 days during holiday rush) after the purchase please contact me per email & if your order was damaged in the mail, please attach a photo of the product to the email*.
If your refund was approved, you will receive your money back to your original method of payment within 14 workdays. At this time, I cannot offer you a replacement of the product.
*Customised products, digital products, original paintings as-well as items that were on sale are exempt from being refunded at all.
All original paintings are sent with tracked shipping.
For Patreon rewards there is no tracked shipping available – everything will be sent out via Letter Mail.
Please note that you will be responsible for import duties and taxes. Custom duties vary from country to country so make sure to get all the info you may need before ordering.
Currently I am only accepting PayPal as method of payment (hopefully that will change soon)!
How to download: After your payment has come through you will be redirected to my website and there should be a list of all the items you ordered – you can click on the product title to download it to your computer/phone. There will also be a confirmation email after I mark your order as complete (please allow me up to three days for that) where you can download your items too.
Physical & digital items in one order: You will also get to the confirmation landing page after your payment where you will be able to download the digital products by clicking on the product title links as well as receiving the confirmation email after I send your order with all the links again.
I can’t find the download email: In some cases the download email ends up in the junk folder of your email program – so please check that before you contact me – if you still can’t find it write me an email and I’ll send you your digital products!
ALL digital items are for private use only! Do not reproduce, distribute or make publicly accessible.
I use Procreate on my iPad Pro with the Apple Pencil & (mostly) the 6B Brush (standard Procreate brush). My iPad stand is from Kuxiu.
For painting I use a Strathmore Mixed Media sketchbook, Schmincke watercolours and Faber-Castell Polychromos coloured pencils.
For filming my YouTube videos I use a Sony ZV-E10 / iPhone 14 / Canon Legria Mini and I edit my videos with the free IMovie Editing Software. I also use a Rhode VideoMic Go II and Epidemic Sound for my music.
For any questions about a commission idea just write me an email and explain your idea as thoroughly as possible. I will answer you within 7 working days if I’m free to work on it & tell you more details about the working process.
If you want me to illustrate a custom family portrait for you – you can either write me an email and request more info or purchase the listing via my online shop. You can find a lot of family portrait examples in my portfolio!
- Q: Will you send me a print of the portrait? A: I don’t offer any physical prints, you will have to get it printed yourself.
- Q: The birthday/wedding/etc is in a week/two weeks – would you be able to deliver so fast? A: Please contact me beforehand per email if you need a rushed portrait!
- Q: Does everything have to be in one photo? A: No, you can send me various photos and I will put everything together – it would be nice to have a couple of photos in different poses especially for the pets so I can draw the fur as best as possible!
- Q: Will you keep the photos I send you? A: No, I will delete the photos after the portrait is completed.
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