FOR ADDITIONAL QUESTIONS PLEASE EMAIL:
✸ Shipping to Germany: 1,55€ (for flat/small items) & 4,50 € (for large items)*
✸ International Shipping: 1,10€ (for up to 6 postcards and/or stickers – NO PRINTS), 3,70 € (for flat/small items – square & A5 prints) & 9,00 € (for large items in the EU) & 16,00 € (for large items everywhere else)*
✸ Letter Mail: I am currently unable to ship parcels and flat mailers outside of Germany due to the high price in shipping. You can still order stickers and A6 postcards and select ‘Letter Mail’ at Checkout. Please make sure that you don’t have more than 6 items in your basket (otherwise the letter will be too heavy).* I will try my best to protect the items in the letter – but can’t guarantee it’s safe passage.
Delivery can take up to 7 days in Europe & 10 days international (Please note that these dates can vary, especially during holiday season & during Covid).
*If your order has any other items besides stickers/prints/originals and you select ‘Flat Shipping’ at Checkout – your order will be cancelled and refunded. Plus if you select ‘Letter Mail’ at Checkout and your order has too many items and/or other items besides stickers/A6 postcards – it will also be cancelled and refunded.
This shop does not accept returns or exchanges, except when damaged or lost in the mail.
If your order has not arrived 30 days (60 days during Covid) after the purchase please contact me per email & if your order was damaged in the mail, please attach a photo of the product to the email*.
If your refund was approved, you will receive your money back to your original method of payment within 14 workdays. At this time, I cannot offer you a replacement of the product.
*Customized and digital products as-well as items that were on sale are exempt from being refunded at all.
Currently there is no tracked shipping available – if you want your order to be tracked – write me an email before ordering.
Please note that you will be responsible for ALL VAT charges and tax related issues. The price for my items does not include VAT or taxes!
✸ How to download: After your payment has come through you will be redirected to my website and there should be a list of all the items you ordered – you can click on the product title to download it to your computer/phone. There will also be a confirmation email after I mark your order as complete (please allow me up to three days for that) where you can download your items too.
✸ Physical & digital items in one order: You will also get to the confirmation landing page after your payment where you will be able to download the digital products by clicking on the product title links as well as receiving the confirmation email after I send your order with all the links again.
✸ I can’t find the download email: In some cases the download email ends up in the junk folder of your email program – so please check that before you contact me – if you still can’t find it write me an email and I’ll send you your digital products – mail[at]hannah-detterbeck.com ♡
Currently I am only accepting PayPal as method of payment (hopefully that will change soon)!
For any questions about a commission idea just write me an email and explain your idea as thouroughly as possible. I will answer you within 7 working days if I’m free to work on it & tell you more details about the working process (Inspirational images are always welcome!). I also have some listings for portrait commisssions (simple and detailed), logo and banner commission in my shop.
I use Procreate on my Ipad Pro with the Apple Pencil & (mostly) the 6B Brush.
I use a Canon Eos M200 for my videos with the free IMovie Editing Software and/or my IPhone 11