FAQ

CONTACT

Please contact me via my contact page or per email. I (mostly) do not read my Instagram Dms. ~ mail[at]hannah-detterbeck.com

COMMISSIONS

For any questions about a commission idea just write me an email and explain your idea as thouroughly as possible. I will answer you within 7 working days if I’m free to work on it & tell you more details about the working process (Inspirational images are always welcome!). I also have some listings for portrait commisssions (simple and detailed), logo and banner commission in my shop.

DIGITAL ART

I use Procreate on my Ipad Pro with the Apple Pencil & the 6B Brush.

VIDEO

I use a Canon Eos M200 for my videos with the free IMovie Editing Software and/or my IPhone (I think it’s a 5S?)

PAYMENT

Currently I am only accepting PayPal as method of payment (hopefully that will change soon)!

RETURNS & SHIPPING

This shop does not accept returns or exchanges, except when damaged or lost in the mail.

LOST OR DAMAGED PRODUCTS

If your order has not arrived 30 days after the purchase please contact me per email & if your order was damaged in the mail, please attach a photo of the product to the email*.

If your refund was approved, you will receive your money back to your original method of payment within 14 workdays. At this time, I cannot offer you a replacement of the product.

*Customized and digital products as-well as items that were on sale are exempt from being refunded at all.

SHIPPING & DELIVERY

✸ Shipping to Germany: 1,55€ (for flat/small items) & 4,50 € (for large items)

✸ International Shipping: 3,70 € (for flat/small items) & 9,00 € (for large items in the EU) & 16,00 € (for large items everywhere else)

Delivery can take up to 7 days in Europe & 10 days international (Please note that these dates can vary, especially during holiday season & during Covid).

TRACKED SHIPPING

Currently there is no tracked shipping available – if you want your order to be tracked – write me an email before ordering.

VAT

Please note that you will be responsible for ALL VAT charges and tax related issues. The price for my items does not include VAT or taxes!

By purchasing from this shop ~ you have read, understood and agree to all these terms (-: