FOR ADDITIONAL QUESTIONS PLEASE EMAIL:

PRICES

✸ Shipping to Germany: Letter Mail: 1,35€* & Flat Mailer: 2,30€*

✸ Europe & International Shipping: Letter Mail: 1,60€* & Flat Mailer: 4,40€*

DELIVERY TIME

You can expect your order to ship out 3-7 days after ordering.

Delivery usually takes 1-3 weeks in Europe & around 4-8 weeks international (Please note that these dates can vary – I can’t predict or control how long the mailing process will take once I ship it out). Please make sure to only order if you don’t plan on moving soon or if you want to order something as a gift make sure to plan in enough time for the goods to arrive!

*All shipping costs also include the cost for packaging materials (letters and mailers).

If you order via ‘Letter Mail’ at Checkout (when only ordering postcards & stickers) and your order has too many items in it I will contact you via email – the order can either be cancelled and refunded or you can pay the extra amount to upgrade to a flat mailer. This is because a standard sized envelope only holds as many postcards.

This shop does not accept returns or exchanges.

If your order has not arrived 60 days (90 days during holiday rush) after the purchase please contact me per email & if your order was damaged in the mail, please attach a photo of the product to the email*.

If your refund was approved, you will receive your money back to your original method of payment within 14 workdays. At this time, I cannot offer you a replacement of the product.

*Customized and digital products as-well as items that were on sale are exempt from being refunded at all.

Currently there is no tracked shipping available – if you want your order to be tracked – write me an email before ordering.

Please note that you will be responsible for ALL VAT charges and tax related issues. The price for my items does not include VAT or taxes!

✸ How to download: After your payment has come through you will be redirected to my website and there should be a list of all the items you ordered – you can click on the product title to download it to your computer/phone. There will also be a confirmation email after I mark your order as complete (please allow me up to three days for that) where you can download your items too.

✸ Physical & digital items in one order: You will also get to the confirmation landing page after your payment where you will be able to download the digital products by clicking on the product title links as well as receiving the confirmation email after I send your order with all the links again.

✸ I can’t find the download email: In some cases the download email ends up in the junk folder of your email program – so please check that before you contact me – if you still can’t find it write me an email and I’ll send you your digital products – mail[at]hannah-detterbeck.com ♡

Currently I am only accepting PayPal as method of payment (hopefully that will change soon)!

For any questions about a commission idea just write me an email and explain your idea as thouroughly as possible. I will answer you within 7 working days if I’m free to work on it & tell you more details about the working process (Inspirational images are always welcome!).

I use Procreate on my Ipad Pro with the Apple Pencil & (mostly) the 6B Brush.

For filming my YouTube videos I use a Sony ZV-E10 / iPhone 14 / Canon Legria Mini and I edit my videos with the free IMovie Editing Software.

Here are some links to websites I use for working*

IPad Stand: Kuxiu https://kuxiu.co/?ref=hannahde *

Tripod/Lighting: Smallrig https://www.smallrig.com?afmc=5sr *

Video Music: Epidemic sound https://share.epidemicsound.com/ivz4xb *

Vograce: https://vograce.com?sca_ref=5443095.ZyOuAeg7tA&utm_source=affiliate&utm_medium=referral&utm_campaign=hannah-detterbeck*

* these are affiliate links