RETURNS AND EXCHANGES
This shop does not accept returns or exchanges, except when damaged or lost in the mail.
LOST OR DAMAGED PRODUCTS
If your order has not arrived 30 days after the purchase please contact us per email (mail[at]hannah-detterbeck.com). If your order was damaged in the mail, please attach a photo of the product to the email.
If your refund was approved, you can choose between a money refund or a product replacement.
Refund: will be processed and applied to your original method of payment within 14 workdays
Replacement: We replace products only with items of equal or lesser value (You can keep the damaged product and shipping costs will be payed by us).
SALE AND DIGITAL ITEMS
Customized and digital products as-well as items that were on sale are exempt from being refunded at all.
SHIPPING AND DELIVERY
Shipping to Germany: 1,55€
International Shipping: 3,70€
Germany: 3-5 days
Europe: 5-7 days
International: 7-10 days
(Please note that these dates can vary, especially during holiday season)
For additional questions please email: mail[at]hannah-detterbeck.com