Returns and Shipping

RETURNS AND EXCHANGES

This shop does not accept returns or exchanges, except when damaged or lost in the mail.

LOST OR DAMAGED PRODUCTS

If your order has not arrived 30 days after the purchase please contact us per email (mail[at]hannah-detterbeck.com). If your order was damaged in the mail, please attach a photo of the product to the email.

If your refund was approved, you can choose between a money refund or a product replacement.

Refund: will be processed and applied to your original method of payment within 14 workdays

Replacement: We replace products only with items of equal or lesser value (You can keep the damaged product and shipping costs will be payed by us).

SALE AND DIGITAL ITEMS

Customized and digital products as-well as items that were on sale are exempt from being refunded at all.

SHIPPING AND DELIVERY

SHIPPING COSTS

Shipping to Germany: 1,55€

International Shipping: 3,70€

DELIVERY TIMES

Germany: 3-5 days

Europe: 5-7 days

International: 7-10 days

(Please note that these dates can vary, especially during holiday season)

For additional questions please email: mail[at]hannah-detterbeck.com